Welcome to our customer support page! Find quick answers regarding our film, print, slide scanning, restoration, video transfers, and local photography services below.
📌 General Information
Q: What exactly does JP Film Lab & Photography offer?
I provide premium film processing/scanning, professional photography and hands-on local photography services. Photo restoration and reproduction, Video transfers from VHS, DVD, tape, 8mm, 16mm.
Video transfers
Photo restoration and reproduction
Q: Where are you located, and what are your hours?
Mailing address:
JP Film Lab & Photography
482 Southbridge St. Suite 354
Auburn, MA 01501
There is no physical storefront (yet). This address is for mailing in your film, prints, or slides for processing or scanning.
Q: What if I don’t feel comfortable mailing in my film, slides, or prints?
I understand some may not be comfortable mailing in or shipping their film, slides or prints in for processing and scanning. Until I have built the business where I can have a storefront, I would be happy to meet in a location near me for the time being to handle your items in person.
🛍️ Film Lab & E-Commerce Store
Q: How can I drop off or mail in my film for development?
You can only mail in film and prints unless you make other arrangements with me.
Q: Do you accept disposable cameras?
Yes, these are bigger and bulkier so package them accordingly.
Q: What is your standard turnaround time for film scans?
Standard development and digital scanning take 3 to 7 business days. You will receive a secure download link via email as soon as they are ready. Scans will only be emailed for orders that are paid in full prior.
Q: What types of film do you process?
35mm,126, 110, 120/220 color and B&W
Q: What is the difference between Wet vs Dry print process?
Click here to learn the differences: Wet vs Dry printing.
Another reason I chose inkjet Pro Printer: there are vastly more paper types to be able to choose from.
Q: What do you use for printing?
I use a Canon Professional printer that utilizes up to 11 ink colors as well as thick Pro luster paper
Q: Why do you only use Luster type paper?
Over the 30 years I have been printing I have personally seen a huge drop off of those that want a glossy finish. The glossy paper would sit unused. Most of my customers over the years have gone with a luster finish.
But please ask, I am 100% willing to work with you.
Q: Can I request other surface papers?
Yes, of course! If you have a particular paper you have used and like, I am open to trying to stock it for you.
Q: Can I get traditional prints if I want to?
Although I will not be setting up a “wet” traditional printing service, I have trusted labs I have used for 30 years that still print using traditional photo paper and chemistry, please email me for pricing. I would suggest trying professional dry inkjet prints from me 1st.
Q: Is a protective spray available for dry prints?
Yes, pricing will vary with size and quantities.
Q: Do you offer different scan resolutions?
Yes, low resolution JPGs or high resolution TIFF files.
Q: What do you use to develop C-41 color films?
A Noritsu QSF-450L-3U, that is temperature checked and plotted with control strips to keep chemistry constant.
Q: What do you scan film with?
35mm color or B&W is scanned with the Noritsu LS600 scanner using EZ-Controller software. 120 negatives are scanned using a combination of either/or Canon R6M2 and the Epson V700.
Q: If I already have processed/developed film or prints, what services do you offer?
Any film size or print size can be scanned to digital and/or printed. Check out the pricing page.
📍 Local Photography Services
Q: What type of photography do you offer?
Over the years, I’ve had the opportunity to photograph a wide variety of subjects and people, including:
- Special events
- Family and portrait photography
- High school seniors
- Sports and action
- Formal events
- Commercial photography
- Executive and corporate portraits
- Product photography
Q: What type of equipment do you use for your photography?
I use Canon cameras, R6 Mark 2 and R6 Mark 3 all Canon “L” Series glass, Godox and Canon flashes with reflectors and different light modifiers for different situations. The equipment I own allows me to do full studio setups no matter where I need to travel.
Q: Do you have a studio?
No, all photography is done on-location. I do have a full travel studio setup I bring on location when needed.
Q: What geographical areas do you travel to for photoshoots?
I serve a 25-mile radius around Auburn, MA. Travel outside this window can be arranged for an additional travel fee.
Q: What happens if there is severe weather on our outdoor shoot day?
If rain or storms impact an outdoor session, I will contact you immediately to reschedule for the next clear day at no additional charge.
💳 Payments & Invoicing
Q: What primary payment methods do you accept?
I accept all major credit cards, PayPal, Apple Pay, and secure bank ACH transfers. We accept personal paper checks with prior discussion.
Q: Will I receive separate bills if I use multiple services?
Film and online purchases are paid instantly at checkout.
Contact Me for Support
Email: Use the Contact Form
Phone: (508) 499-9422
Address (for mail-in services only; I have no physical storefront yet!):
JP Film Lab & Photography
482 Southbridge St., Suite 354
Auburn, MA 01501